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Privacy Policy

Last updated: December 6, 2024

At Voicifire (“we”, “our”, or “us”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Data Controller

Voicifire is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@voicifire.com

2. Information We Collect

2.1 Information You Provide

  • Account Information: When you create an account, we collect your email address and password.
  • Profile Information: Optional information such as your name and preferred languages.
  • Audio Recordings: Voice recordings you submit for pronunciation analysis.
  • Communication Data: Messages you send to our support team.

2.2 Information Collected Automatically

  • Usage Data: How you interact with the app, including features used, practice sessions completed, and time spent.
  • Device Information: Device type, operating system, app version, and unique device identifiers.
  • Performance Data: App performance metrics and crash reports.

3. How We Use Your Information

We use the collected information for the following purposes:

  • Provide Services: To deliver pronunciation analysis and personalized learning experiences.
  • Improve Our App: To understand usage patterns and enhance our features.
  • Communication: To send service-related notifications and respond to your inquiries.
  • Security: To detect, prevent, and address technical issues and fraud.
  • Legal Compliance: To comply with legal obligations and protect our rights.

4. Legal Basis for Processing (GDPR)

Under the GDPR, we process your personal data based on the following legal grounds:

  • Contract Performance: Processing necessary to provide our services to you.
  • Legitimate Interests: Processing for our legitimate business interests, such as improving our services and ensuring security.
  • Consent: Where you have given explicit consent for specific processing activities.
  • Legal Obligation: Processing required to comply with applicable laws.

5. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, AI processing).
  • Legal Requirements: When required by law or to protect our legal rights.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

We do not sell your personal data to third parties.

5.1 Third-Party Services

Our app uses the following third-party services:

  • Supabase: Authentication and database services
  • OpenAI/Groq: AI-powered pronunciation analysis
  • Deepgram: Speech-to-text transcription
  • ElevenLabs: Text-to-speech services

Each service has its own privacy policy, and we ensure they comply with applicable data protection regulations.

6. International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Adequacy decisions by the European Commission
  • Your explicit consent where required

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

  • Account Data: Retained while your account is active and for up to 30 days after deletion request.
  • Audio Recordings: Processed in real-time and not stored permanently unless you explicitly save them.
  • Usage Data: Retained for up to 2 years for analytics purposes.
  • Support Communications: Retained for up to 3 years.

8. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Right of Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data (“right to be forgotten”).
  • Right to Restrict Processing: Request limitation of how we process your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please use our Data Request Form or contact us at privacy@voicifire.com.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit (TLS/SSL) and at rest
  • Secure authentication mechanisms
  • Regular security assessments and updates
  • Access controls and employee training

While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal data from children under 16. If you believe we have collected such data, please contact us immediately.

11. Cookies and Tracking

Our mobile application does not use cookies. However, we may collect certain device identifiers and analytics data as described in Section 2.2.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page with an updated “Last updated” date
  • Sending you an email notification (for significant changes)
  • Displaying an in-app notification

13. Complaints

If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. In the EU, you can contact the data protection authority in your country of residence.

14. Contact Us

For any questions about this Privacy Policy or to exercise your rights, please contact us: